Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via registered Spanish Post (Correos Certificado) with tracking and drop-off without signature. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before buying. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

Returns will only be accepted if they are returned in their original packaging including all tags and labels. You are liable for the postage costs and making sure that it is tracked sufficiently. We are not responsible for any returns that fail to arrive, so please make sure you send items certificado or registered post so they are tracked and have sufficient insurance for postal losses.